Customer Service is Our Top Priority
Posted on 4th November 2022 at 11:15
It’s true that there are a lot of good companies out there that supply and install double glazing and new doors, yet Total Home Developments still manages to remain unique. That’s because we’re an independent family-run business with over a decade of experience in the double glazing sector, giving us that perfect combination of up-to-the-minute knowledge and outstanding skills complemented by a personal touch.
Since day one, we’ve placed customer service firmly at the top of our list of priorities, which comes with multiple benefits for our valued customers.
How THD began
Our founder, Liam Dawson, worked for a large manufacturer in the double glazing industry for more than ten years in both hands-on and managerial positions. This eventually led to him setting up Total Home Developments, which brings exceptional services to customers across Hull, Beverley, East Yorkshire and North East Lincolnshire.
When you choose us for anything from glass replacement for a single window to new doors and windows fitted throughout your home, you know that you’re getting nothing but the very best from a seasoned specialist.
Your satisfaction is very important
We’re dedicated to never delivering anything less than 100% quality and precision. This means that when you take us on for a project, we talk you through your options in no-nonsense language and clearly explain why we recommend certain products and solutions. No jargon, waffling or irritating sales patter – just friendly, reliable advice from start to finish.
We respect your home
It’s easy to think that having new doors and windows installed will come with a lot of mess. To be honest with you, this can sometimes be the case with small contractors (and occasionally also the big ones). However, this couldn’t be further from the truth with Total Home Developments, as we genuinely respect your home and do everything we can to leave it looking pristine once the project is complete.
We create as little mess and clutter as possible whilst your windows and doors are being fitted and clean up after ourselves when we’re done. And yes, we definitely make sure to wipe our feet before entering your home.
We’re Certass accredited
The replacing of glass and the fitting of new doors and windows are highly technical and complex tasks. In order to do it properly, you need a lot of training and also plenty of experience before you can carry it out with confidence. That’s why we’re sure you’ll be pleased to hear that Total Home Developments has accreditation from Certass, which is a government authorised certification body that regulates the double glazing industry. As a result, each job we take on is quality assured and fully compliant with all current building regulations.
We stick to the price
Once we’ve discussed your needs and preferences, we’ll offer you a free no-obligation quotation that covers all of the materials and labour. If you decide to go ahead with the project, the price we’ve given you is the price you’ll pay, with no hidden costs or unexpected changes. This gives you the peace of mind that we’ll deliver the very best service for a price that suits your budget.
Need new doors and windows or glass replacement?
Tagged as: home improvements
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